These Terms & Conditions form a legally binding agreement between Oodles Retreat (“the Owner”) and the person making the booking (“the Lead Guest”). By making a booking, paying a deposit, or occupying the property, the Lead Guest confirms that they have read, understood, and accepted these Terms & Conditions on behalf of all members of their party.

Oodles Retreat reserves the right to amend these Terms & Conditions from time to time.
For confirmed bookings, the Terms & Conditions in force at the time of booking will generally apply. However, Oodles Retreat reserves the right to introduce reasonable amendments where necessary to comply with changes in legislation, regulatory requirements, health and safety obligations, insurance requirements, or the proper management and operation of the property.
Any material changes affecting a confirmed booking will be communicated to the Lead Guest as soon as reasonably practicable.

1. BOOKING CONFIRMATION
To secure a reservation, the Lead Guest must complete all booking documentation and pay the required deposit.

A booking is only confirmed once Oodles Retreat has received and accepted the required deposit payment.

Upon receipt of your booking confirmation, invoice and any supporting documentation, you should review all information carefully. Any discrepancies or inaccuracies must be reported as soon as possible. Oodles Retreat cannot accept responsibility for errors that are not brought to our attention within a reasonable timeframe.

The Lead Guest must be at least 25 years of age and accepts responsibility for all members of their booking party.

2. PAYMENT TERMS
The property is offered on an exclusive-use basis.

Payments are due as follows:
25% non-refundable deposit at the time of booking.
A further 25% payment due 16 weeks before arrival.
The remaining balance of 50%, together with the refundable security deposit, due 8 weeks before arrival.

Bookings made within 8 weeks of arrival require full payment at the time of booking, together with the security deposit.

Payments may be made in Pounds Sterling (£) or Euros (€) via bank transfer, any transaction fees or currency conversion charges are the responsibility of the guest.

Failure to make payments by the due dates may result in cancellation of the booking. Oodles Retreat will endeavour to issue reminder notices before cancellation; however, responsibility for timely payment remains with the Lead Guest.

3. SECURITY DEPOSIT
A refundable security deposit of £1,000 is required for all bookings.

For groups where all guests are aged 25 years or under, the security deposit will be calculated at £100 per guest, subject to a minimum security deposit of £1,000.

The security deposit will be returned within 7 working days of departure, subject to a satisfactory inspection of the property.

Deductions may be made for:

• Damage to the property, furnishings, fixtures, equipment or outdoor areas.
• Missing items
• Excessive cleaning requirements
• Unpaid charges
• Breaches of these Terms & Conditions
• Excessive or negligent use of utilities

Where damage exceeds the security deposit, the Lead Guest remains fully responsible for all additional costs incurred.
Normal wear and tear will not be charged.

4. CANCELLATIONS AND CHANGES
All cancellations must be submitted in writing by email.
The initial 25% deposit is non-refundable.

Upon receiving notice of cancellation, Oodles Retreat will immediately make every reasonable effort to re-let the property for the cancelled dates.

If the property is successfully re-booked for the same period, payments received may be refunded, less any administrative costs incurred.

If the property is not re-booked, all monies paid remain non-refundable.

Guests are strongly advised to purchase comprehensive travel insurance to cover cancellation, curtailment, illness, travel disruption and any other unforeseen circumstances.

In exceptional circumstances and entirely at the discretion of Oodles Retreat, a booking may be transferred to alternative dates. Any transfer remains subject to availability, current pricing and payment of any difference in rental cost.

Only one transfer of dates will be permitted per booking. Any request to amend a confirmed booking must be made in writing by the Lead Guest. Where changes can be accommodated, an administration fee of 10% may apply, together with any associated costs.

Reducing the number of rooms or shortening the booked stay does not entitle the guest to a refund. Guests who choose to depart early for any reason will not receive a refund for unused nights.

5. INSURANCE
Oodles Retreat strongly recommends that all guests obtain comprehensive travel insurance for the duration of their stay.
Guests should ensure their insurance provides adequate cover for, but not limited to:
Cancellation and curtailment
Travel disruption and delays
Medical expenses
Personal injury
Loss, theft or damage to personal belongings
Any activities undertaken during their stay

Oodles Retreat shall not be responsible for any losses, costs, expenses, cancellations, delays, injuries or damages that would normally be covered by a suitable travel insurance policy.
Guests who choose not to obtain travel insurance do so entirely at their own risk.

6. ARRIVAL, DEPARTURE AND ACCESS
The property will be available from 16:00 on the day of arrival.
Check-out is required by 10:00 on the day of departure unless otherwise agreed in writing.

Early check-in and late check-out requests may be accommodated subject to availability and operational requirements. Approval cannot be guaranteed.

Failure to vacate the property by the agreed departure time may result in a charge of up to one additional day’s rental rate if it affects cleaning schedules, maintenance, or incoming guests.

Detailed arrival instructions, directions, key collection information and local contact details will be provided approximately two weeks prior to arrival.

The Owner, their representatives, contractors or maintenance personnel reserve the right to access the property when reasonably necessary for maintenance, repairs, inspections, emergencies, housekeeping services or the protection of the property. Wherever possible, guests will be notified in advance.

7. OCCUPANCY
Only guests named on the booking confirmation may occupy the property.
The booking may not be assigned, transferred, sublet or re-let without prior written consent from Oodles Retreat.

Under no circumstances may the number of occupants exceed the maximum occupancy stated on the booking confirmation or property description.

The Owner reserves the right to refuse entry or terminate a stay without refund if occupancy limits are exceeded or if unauthorised persons are found occupying the property.

The Lead Guest accepts responsibility for the conduct of all members of their party throughout the stay.

8. PROPERTY RULES AND GUEST RESPONSIBILITIES
Guests are expected to treat the property, its contents and neighbouring properties with care and respect.

The Lead Guest is responsible for ensuring that all members of their party comply with these Terms & Conditions.
The following are strictly prohibited:
• Weddings, wedding receptions or wedding-related events
• Parties or large gatherings not previously authorised by Oodles Retreat
• Commercial events without prior written permission
• Illegal activities of any kind
• Excessive noise or anti-social behaviour
• Fireworks, fire pits, sky lanterns or similar items
• The use or storage of illegal drugs or hazardous substances

Any behaviour that causes danger, nuisance, distress, damage, excessive noise or disruption to neighbours may result in immediate termination of the booking without refund.

Guests remain financially responsible for any costs, damages or losses resulting from their actions or those of any member of their party.

Furniture, fixtures and equipment must not be removed from the property or relocated between rooms without prior permission.

Locked cupboards, storage areas, maintenance rooms and owner storage spaces are not included within the rental and must not be accessed.

Toilet and Drainage System
The property operates on a private drainage system. To prevent blockages and damage, only toilet paper may be flushed down the toilets.

Under no circumstances should the following items be flushed:
• Baby wipes, cleaning wipes or disinfectant wipes
• Nappies
• Cotton wool or cotton buds
• Sanitary products
• Paper towels
• Tissues
• Dental floss
• Food waste
• Grease, oils or fats
• Any other non-biodegradable items

Bins are provided in all bathrooms for the disposal of these items.

Any costs incurred as a result of blockages or damage caused by the incorrect use of the drainage system may be deducted from the security deposit and, where necessary, charged to the Lead Guest.

Deliveries

Guests are responsible for arranging, receiving and supervising any deliveries made during their stay.
Oodles Retreat accepts no responsibility for missed deliveries, incorrect deliveries, delayed deliveries, damaged goods, perishable items, or items left unattended before, during or after delivery. Guests should ensure that they are present at the property to receive any deliveries they have arranged unless alternative arrangements have been agreed in advance.

9. CHILDREN
Children are welcome at Oodles Retreat. Parents, guardians and responsible adults remain solely responsible for the supervision, safety and behaviour of children at all times during their stay.
Special care should be taken around the swimming pool, terraces, staircases, outdoor cooking areas and any other areas that may present potential hazards.
Children must never be left unattended in or around the swimming pool.
For safety reasons, the gym facilities are not available for use by children under the age of 18. Parents and guardians are responsible for ensuring that children do not enter or use the gym at any time.

Oodles Retreat accepts no responsibility for accidents, injuries, loss or damage involving children during a guest’s stay. Responsibility for the supervision and welfare of children remains entirely with their parents, guardians or responsible adults.

10. PETS
Pets are not permitted anywhere on the property unless prior written permission has been obtained from Oodles Retreat before arrival.

The presence of an unauthorised pet may result in additional cleaning charges, deductions from the security deposit, or, in serious cases, termination of the booking without refund.

Guests are responsible for any damage, cleaning costs or disruption caused by unauthorised animals.

Guests are respectfully requested not to feed feral cats or other animals in the surrounding area. Feeding animals may encourage them onto the property and can cause nuisance to future guests.

Any additional cleaning, pest control or damage resulting from the feeding of animals may be charged to the Lead Guest.

11. NOISE RESTRICTIONS AND QUIET HOURS
Oodles Retreat is located in a peaceful residential and rural environment. Guests are required to respect our neighbours and comply with local noise regulations at all times.

Official quiet hours are:
Summer months: 21:00 (09:00 PM) to 08:00 (8:00 AM)
Winter months: 19:00 (7:00 PM) to 08:00 (8:00 AM)

During these hours, guests must keep noise to an absolute minimum outside the property. The Lead Guest is responsible for ensuring that all members of their party, including children, comply with these noise restrictions and respect the peace and privacy of neighbouring properties.

The use of outdoor speakers, amplified music systems, DJs, live music, microphones and similar sound equipment is strictly prohibited at all times in the outdoor areas.

Please note that these regulations are enforced by local authorities and are outside the control of Oodles Retreat. Failure to comply may result in intervention by the police and fines of up to €6,000, for which guests will be solely responsible.

Repeated complaints from neighbours, breaches of local noise regulations, or behaviour causing nuisance or disturbance may result in the immediate termination of the booking without refund.

12. SMOKING
Smoking is strictly prohibited inside all buildings. Smoking is permitted only in outdoor areas using the ashtrays provided.
A charge of £50 may be applied for the removal of cigarette ends discarded on the grounds. Evidence of smoking inside the property will result in a minimum cleaning charge of £350, which may be deducted from the security deposit.

Guests must ensure cigarettes are fully extinguished before disposal due to the increased risk of fire, particularly during the summer months.

13. SAFETY AND SECURITY
Guests must take reasonable precautions to ensure the safety and security of themselves, their belongings and the property. Doors, windows and access points should be secured whenever the property is unattended.

The alarm system provided must be activated when leaving the property. Guests should immediately report any safety concerns, damage, security issues or suspicious activity.

The Owner accepts no responsibility for loss, theft or damage to personal belongings unless caused by proven negligence on the part of the Owner.

Guests are responsible for the safekeeping of all keys, gate remotes, access devices and alarm controls provided during their stay.

14. SWIMMING POOL AND OUTDOOR AREAS
The swimming pool is used entirely at the guest’s own risk. Children must be supervised by a responsible adult at all times when using or near the pool.

Guests are requested to use the outdoor showers before entering the pool to help maintain water quality.

The swimming pool is cleaned regularly throughout the year and maintenance personnel may require access during your stay.

Guests must not tamper with pool equipment, filtration systems, pumps or associated machinery.

The gardens and grounds are maintained regularly and gardening staff may attend during your stay when necessary.

The Lead Guest will be held responsible for any damage caused to the swimming pool, filtration systems, gardens or outdoor facilities through negligence or misuse.

15. AIR CONDITIONING, UTILITIES AND ELECTRIC VEHICLE CHARGING
The charging of electric vehicles, hybrid vehicles, caravans, campervans, motorhomes, e-bikes, e-scooters or any similar battery-powered vehicles or equipment from the property’s electrical supply is strictly prohibited.
Guests must use designated public charging facilities available locally. Charging points are available in Benissa and the surrounding area.
Unauthorised charging places excessive demand on the property’s electrical infrastructure and may create safety risks.
Any guest found charging a vehicle or battery-powered equipment from the property’s electrical supply may have their booking terminated immediately without refund and may be held responsible for any resulting damage, excessive electricity consumption or associated costs.
Guests are requested to use utilities responsibly.

Windows and doors should remain closed when air conditioning is operating.

Air conditioning units should be switched off when rooms are unoccupied.

Oodles Retreat reserves the right to charge for excessive, negligent or wasteful consumption of utilities, including electricity, water and air conditioning.

All normal utility usage is included within the rental price.

16. HOUSEKEEPING, LINEN AND TOWELS
The rental price includes:
Bed linen
One bath towel and one hand towel per guest
End-of-stay cleaning
Water, electricity and gas (subject to reasonable use)
Swimming pool maintenance
Garden maintenance

Any defects, shortages or maintenance concerns must be reported within 48 hours of arrival. After this period, it will be assumed that the property and its contents have been accepted in good order.

Bath and hand towels are provided for indoor use and must not be used at the swimming pool or beach.

Complimentary beach towels are provided. Guests using beach towels are requested to wash and dry them before departure. Unwashed beach towels may incur a charge of £4 (€5) per towel.

Guests are encouraged to shower before entering beds to minimise staining from sun creams, oils and cosmetics.

Where additional laundering is required due to excessive staining, a minimum charge of £5/€6 per item may be deducted from the security deposit.

Items permanently damaged and requiring replacement will be charged at replacement cost.

17. RETREAT EQUIPMENT AND STUDIO MATERIALS

For retreat bookings, responsibility for the organisation, delivery and supervision of all retreat activities rests solely with the Retreat Host.
The Retreat Host remains responsible for the conduct of all retreat participants, visiting teachers, therapists, facilitators, chefs, musicians and any other third-party service providers engaged during the stay.
Where yoga, fitness, wellness or retreat equipment is provided by Oodles Retreat, the Retreat Host is responsible for ensuring that all equipment is treated with care and returned in good condition.
Yoga, fitness and retreat equipment provided by Oodles Retreat is intended solely for use by authorised Retreat Hosts and their retreat participants as part of organised retreat activities.
Guests staying on private bookings may not use this equipment unless prior permission has been obtained from Oodles Retreat.
This includes, but is not limited to:
• Yoga mats
• Bolsters
• Cushions
• Blankets
• Straps
• Blocks
• Meditation equipment
• Fitness and wellness accessories

All equipment must be cleaned after use and stored in its designated location prior to departure.
Yoga mats, bolsters, cushions and other equipment must not be left outdoors when not in use and must not be stored in direct sunlight, as prolonged exposure may cause deterioration, fading and damage.

The Retreat Host is responsible for ensuring that all equipment is collected, cleaned and returned to its original storage area before the group departs.

Any equipment that is damaged, excessively soiled, missing or requires replacement as a result of misuse, neglect or failure to follow these guidelines may be charged to the security deposit.

18. OPTIONAL HOUSEKEEPING SERVICES
For stays of four nights or more, optional housekeeping services are available upon request.

Mid-stay linen changes:
Single bed: £15 (€18)
Double bed: £20 (€25)

Additional cleaning services:
• Interior cleaning: £225 (€260) per session (approximately three hours)
• Exterior cleaning: £125 (€145) per session

Cleaning services do not include:
• Washing, drying or putting away dishes, cookware, crockery, cutlery or kitchen equipment
• Removal of rubbish or recycling
• Organising or tidying personal belongings

To allow housekeeping staff to clean effectively, all floors must be free of luggage, clothing and personal belongings prior to the scheduled cleaning service.

Additional housekeeping services must be requested and confirmed at least two weeks before arrival.

19. GUEST DEPARTURE REQUIREMENTS
Standard check-out time is 10:00 on the day of departure.
To prepare the property for incoming guests, our housekeeping and maintenance team may begin servicing the exterior areas of the property from 09:00. Guests will continue to have full use of the interior of the property until the agreed check-out time of 10:00, at which point access to the interior is required for cleaning and inspection.

Before departure, guests are required to:
• Remove all rubbish and recycling from the property and dispose of it in the designated communal bins located on the roadside
• Remove all personal belongings from the property
• Wash all dishes, cookware, crockery, cutlery and kitchen utensils used during the stay
• Leave the barbecue clean if used
• Wash and dry any beach towels used during the stay
• Remove any opened food items, perishable goods and unwanted toiletries

Unopened, non-perishable food and drinks may be left in the designated area for donation to a local food bank.
Guests departing before 10:00 must ensure that:
All windows and doors are securely closed and locked
Air conditioning units, lights and electrical appliances are switched off
The alarm system is activated
All keys are left in the designated location as outlined in the departure instructions

The property should be left in a clean and tidy condition consistent with normal use. While departure cleaning is included, excessive cleaning requirements beyond normal use may result in deductions from the security deposit.

20. ADDITIONAL CHARGES
The following charges may be deducted from the security deposit where applicable:
• Additional cleaning: £20/€25 per hour
• Smoking inside the property: minimum £350/€405
• Discarded cigarette ends requiring collection: £50/€60
• Unclean barbecue: £25/€30
• Unwashed beach towels: £4/€5 per towel
• Additional laundering due to staining: minimum £5/€6 per item
• Damage, breakage or replacement of property contents
• Missing items
• Excessive utility usage
• Lost, damaged or unreturned keys, remote controls, gate fobs or access devices. For security reasons, Oodles Retreat reserves the right to replace affected locks where necessary. The full cost of replacement keys, locks, labour and associated security measures will be charged to the Lead Guest.

Replacement charges for damaged or permanently stained linen may include:
• Single Bed:
• Pillowcase: £10/€12
• Flat Sheet: £30/€35
• Duvet Cover: £45/€52
• Decorative Throw: £70/€80
• Duvet: £55/€65 Pillow £20/€25
• Mattress Protector £20/€25

Double Bed:
• Pillowcase: £10/€12
• Flat Sheet: £50/€60
• Duvet Cover: £65/€75
• Decorative Throw: £100/€115
• Duvet: £90/€105 Pillow £20/€25
• Mattress Protector £30/€35

Oodles Retreat reserves the right to recover any costs exceeding the value of the security deposit.

21. MAINTENANCE AND PROPERTY SERVICES
While every effort is made to maintain all facilities in excellent working order, occasional equipment failures can occur.
Maintenance issues should be reported immediately. Oodles Retreat will make every reasonable effort to resolve reported issues as quickly as possible.

No refunds or compensation will be provided for temporary interruptions or failures relating to:
• Electricity supply
• Water supply
• Internet services
• Television or satellite services
• Air conditioning
• Swimming pool equipment
• Household appliances
• Public utility services
• Other equipment beyond our reasonable control

Nothing in this clause limits any rights available under applicable law.

22. LIABILITY
Oodles Retreat is provided as a self-catering accommodation venue. Unless specifically agreed in writing, Oodles Retreat does not provide childcare, lifeguarding, activity supervision, medical services, fitness instruction, supervision of gym equipment, therapy services or professional guidance of any kind. Guests are responsible for their own safety and the supervision of all members of their party throughout their stay.

Guests occupy and use the property and its facilities at their own risk. Nothing within these Terms & Conditions excludes or limits liability for death or personal injury resulting from negligence where such exclusion would be unlawful.

Oodles Retreat shall not be responsible for:
• Loss, theft or damage to personal belongings
• Injuries resulting from guest negligence
• Accidents arising from misuse of facilities, equipment or amenities
• Events beyond our reasonable control

Guests remain responsible for ensuring they act safely and responsibly throughout their stay.

23. FORCE MAJEURE
Oodles Retreat shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control.

These may include, but are not limited to:
• Natural disasters
• Wildfires
• Flooding
• Severe weather conditions
• Government restrictions
• Public health emergencies
• Utility failures
• Civil disturbances
• Acts of terrorism
• Transport disruptions

Guests are expected to rely upon their travel insurance for protection against such events.

24. PHOTOGRAPHY AND MEDIA
From time to time, photographs or videos of the property may be taken for marketing and promotional purposes.

Oodles Retreat will not intentionally use identifiable images of guests without permission.

Guests who do not wish to appear in photographs or promotional materials should notify Oodles Retreat in writing before arrival.

25. PRIVACY
Personal information provided during the booking process will be used solely for the administration of your booking, compliance with legal obligations and communication relating to your stay.

Your information will not be sold to third parties.

Information may be shared where required by law, including guest registration requirements imposed by Spanish authorities.

26. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Spain.

Any dispute arising from a booking or stay at Oodles Retreat shall be subject to the exclusive jurisdiction of the Spanish courts.