Privacy Policy

Last updated: September 2025

Who we are

This website (https://www.oodlesretreat.com) is operated by Oodles Retreat.
We are committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and other applicable local laws.

1. Information we collect

We may collect and process the following personal information:

• Your name, email address, and phone number when you contact us or make a booking inquiry.
• Payment details when you complete a booking.
• Information about dietary needs, health requirements, or preferences to personalise your stay.
• Technical details such as IP address, browser type, and cookies when you visit our site.

2. How we use your data

We use your information to:

• Process and manage your bookings.
• Respond to your inquiries.
• Personalise your retreat experience.
• Improve our website and services.
• Send marketing communications if you have opted in.

3. Sharing your information

We share your data only when necessary:

• With trusted service providers such as payment processors or booking platforms.
• When required by law or to protect our legal rights.

We never sell your personal data.

4. Cookies and tracking

We use cookies and analytics tools to improve your browsing experience and understand website usage.
You can manage or disable cookies in your browser settings. Learn more at allaboutcookies.org.

5. How long we keep your data

• Booking and payment records: kept for 7 years (legal and tax requirements).
• Marketing preferences: kept until you opt-out or withdraw consent.
• Website form submissions: stored for up to 12 months unless you request earlier deletion.

6. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the ICO (UK) or your local data authority.

To exercise these rights, email us at [email protected].

7. Security

We use SSL encryption and secure servers to protect your information.
Please note, however, that no method of online transmission is 100% secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

9. Contact us

If you have any questions or concerns about your data, please contact us:
Email: [email protected]
Address: Benissa 03720, Alicante