To make a booking, you must complete the booking confirmation pages emailed to you. To confirm your reservation, you must pay the appropriate deposit (or full payment if booking within 8 weeks of your holiday start date). Please check your holiday confirmation/invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time (taking into account the date of your departure).
INSURANCE AND LIABILITY
The property hire cost does not include any personal insurance cover of any kind. It is a condition of booking that sufficient insurance is purchased to cover against any type of cancellation or travel disruption. You will be required to provide proof of travel insurance for each guest no later than 3 months prior to arrival. The owners of this property accept no responsibility whatsoever for death, personal injury, loss or damage to persons or personal effects, however caused. The use of accommodation and its amenities is entirely at your own risk.
The property will be available from 4pm on the day of your arrival. Request for early check-in will depend on previous guests departure time. The property must be vacated by 10am on your day of departure. It may be possible to request a later check-out depending on the time of our next guests arriving. If you already know your flight details and your group will be vacating before 10am, please indicate a time on page one of your booking confirmation.
If you have not left the villa by the time indicated, we may apply an extra charge of up to 1 day’s rental, since this delay seriously affects our cleaning and quality control procedures.
KEYS, DIRECTIONS AND LOCAL CONTACT NUMBERS
Detailed instructions for key collection and directions to the property will be sent two weeks prior to the rental commencement, together with a local contact telephone number of a representative working on behalf of OODLES RETREAT should you encounter any problems during your stay.
Only persons listed on the booking form may occupy the property. The property cannot be re-let or sublet to any othergroup/party or individual without the written approval of the owners. Under no circumstances may more than the maximum number of persons specified in the property description, or booking form, occupy the property except by prior written agreement. The Property Owners, reserve the right to refuse admittance to the property to the hirer and their party if they are in breach of this condition.
The cost of the property is for your party’s exclusive use and enjoyment. 25% non refundable deposit is required to secure your booking. Payment can be made in Sterling or Euros via bank transfer or through our PayPal account (any costs incurred should be covered by the hirer). When your deposit has been paid your dates will be secure. The balance of 75%, plus a refundable security damage deposit: £1000 for private hire (for groups of 25 years and under £100 per person), £2000 for Weddings is payable 8 weeks prior to arrival. Failure to make the above payments subjects your reservation to automatic cancellation.
Booking cancellation on the grounds of breach of the payment conditions: Once more than 3 working days have passed after a deadline for payment, the booking will automatically be cancelled. Oodles Retreat undertakes to send the occupant non-payment reminders and notification of imminent cancellation by email, to prevent non-payment as a result of forgetfulness.
If you or any member of your party cause any damage to our accommodation or any item in it or on its premises, you and/or your party will be required to pay for the loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. This deposit will be refunded to you after inspection within 7 working days of vacating the property. Please advise us of any issues during your stay so that issues can be rectified before the next guests arrive. Damage deposits are fully refundable within 7 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for property’s left abnormally dirty, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for careless or extremely excessive use of your property’s water supply, air conditioning, central heating) are included in your rental price.
You hereby agree to pay the property owner the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the property owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting the property.
The property is fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the property is prohibited.
CHANGES TO YOUR BOOKING
If you wish to change your travel arrangements in any way after it has been confirmed, (for example your chosen departure date) we will do our upmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. Where we can meet a request, all changes will be subject to payment of a 10% administration fee any rate changes and any costs or charges incurred or imposed by any of our suppliers. The amount of the fee will be notified to you before you choose to proceed with any change. Additional rooms may be added up to one week before arrival. Modifications to bookings for less rooms is not permitted and any monies already paid will not be refunded.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
If you decide to cut short your stay for any reason, you will not be entitled to any type of reimbursement, because your stay is booked as a unit and is subject to the number of nights stated in your contract.
BEHAVIOUR & CANCELLATION
If at any stage during your holiday your behaviour (or the behaviour of any one traveling in your group) is seen to be likely to cause danger, distress, annoyance or damage to property, we reserve the right to terminate your holiday arrangements without recompense. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour, such as the damage to a property.
Reasons of force majeure such as weather conditions, epidemiological factors, public safety, air or coastal pollution, etc., shall under no circumstances lead to the full or partial refund of the booking amount. It is a condition of booking that sufficient travel insurance is purchased to cover against all types of cancellation or travel disruption. You will be asked to provide proof of insurance cover no later than 3 months prior to travel.
In the case of cancellation, we must be advised immediately via email. We will release the reserved dates in our calendar to re-sell, should the dates successfully sell, any monies paid will be refunded in full. If we are unable to re-sell the dates we will assist you should your insurance company request further documentation in order for you to receive a full reimbursement of any monies paid.
Under extreme circumstances and at the descretion of Oodles Retreat we may offer you the option to transfer your vacation to a later date, subject to any price increases.
To secure your new booking the balance must be paid in full. Only one transfer is permitted, any monies paid will not be refunded. In the event that the owner should cancel your booking, you will be refunded in full.
If you have been issued with a credit note, the credit note can be used within 2 years of the issue date, subject to availability and seasonal rates.
WHAT IS INCLUDED
The property rental includes the cost of bed linen and towels (one bath towel and one hand towel per guest), end of stay clean, water, electricity, gas, maintenance of swimming pool and garden. Any defects or deficiencies must be reported within 48 hours of your arrival. After this time it will be assumed that everything is in order.
WHAT IS NOT INCLUDED
The property rental price does not include personal, travel or cancellation insurance, travel, transportation, airport transfers, full resort representation or mid-stay cleaning of the property. Internet, satellite TV, video, DVD, garden furniture etc are free items, therefore the availability or function of any such item cannot be guaranteed. In most cases satellite transmission will only receive a limited number of channels.
The hirer is responsible for taking all reasonable care of the property and its contents. At the end of the hire period, the property and its contents must be left clean and tidy, including all equipment, furniture, kitchen appliances, utensils, crockery, cutlery and outside bbq. All rubbish including unused toiletries should be cleared from the property and placed in the communal bins on the side of public roads. The hirer shall ensure that no member of the party engages in any activity in or around the property that may cause damage, offense to the neighbours, including unacceptable anti-social behaviour. The hirer takes responsibility for the swimming pool including pollution to the water, damage to the structure and filtration equipment.
RIGHTS OF ACCESS
The Property Owners, their representatives or their sub-contractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of linen changes, inspection of the property and to carry out any essential or routine repair or maintenance work.
Neither the Property Owners or their representatives can be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, illness, swimming pool maintenance, emptying of swimming pool for necessary maintenance, failure of any public service supply. The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of the property owner’s insurers in respect of the property and its contents which might make the same void or voidable.
In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. We reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their property IMMEDIATELY.
SAFETY & SECURITY
Whilst occupying the property you must take all reasonable responsibility for the safety and security of your personal possessions and of the property. All exits must be secured and the alarm activated each time you leave the property.
DRUGS AND HAZARDOUS MATERIALS
Guest and members of his party shall not use or permit to be brought into any property any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
The hirer is responsible for respect to the property’s neighbours, loud music and noise is not permitted between the hours 24.00 and 08.00.
Smoking is permitted in outside areas, use ashtrays provided. Cigarette ends littered around the resort will incur a cleaning charge of £50. During the summer months fires can quickly spread, please ensure cigarettes are carefully distinguished. Smoking is strictly prohibited in any area inside of the property. Evidence of smoking inside the property will incur a cleaning charge of £350.00.
Oodles Retreat is granted permission to use any set up photographs and videos, for publicity purposes including and not limited to: publishing on websites, blog posts, Facebook, advertising for future weddings. If you wish to opt out you can indicate on your booking confirmation.
ADDITIONAL IMPORTANT INFORMATION
Please note summer periods can be very busy, for the comfort of you and our other guests, it is imperative that the property is left clean and tidy. Rubbish must be taken to the communal bins located on public roads. All unused food and cosmetics should be removed from the property on departure.
NO PETS AND FERAL CATS
Pets of any kind are NOT allowed in or on the property’s premises without specific written permission. A pet or evidence of a pet found on the premises will cause immediate eviction, and forfeiture of Guest’s entire deposit. It is against the law in Spain to feed feral cats, for the comfort of all our guests we ask you not to feed them.
The swimming pool is cleaned twice weekly during summer months and once during winter months.
Gardens are maintained throughout. Please use the outside showers provided before using the swimming pool.
Please close windows and doors for maximum air conditioning efficiency. Monitored on a weekly basis, we ask that the airconditioning is switched off when the property is not in use. A charge will be made if the air conditioning is left on, when the property is vacant.
LINEN, TOWELS AND CLEANING
The price of your booking includes linen and property clean for stays of 7 nights or more. A change of linen is included for stays of 14 days or more. Mid-week clean is available at £20 per person, per hour, confirmation is required 2 weeks prior to arrival.
Bath and hand towels are provided for use inside the property and must not be used for the beach or near to the pool area. Complimentary beach towels are provided free of charge. If you choose to use the beach towels, we request that they are washed and dried before departure. Unwashed beach towels will incur a small charge of £3 per towel, deducted from your security deposit.
A linen charge will apply if additional cleaning is required (removal of suncreams etc) minimum of £5 per item.
For linen that is stained beyond cleaning and therefore unusable the following replacement prices apply;
Pillowcase £5, Single: fitted sheet £20, top sheet £15, duvet £20, Decorative Throw £70
Double: fitted sheet £30, top sheet £25, duvet £50, Decorative Throw £100
25 hours is allocated to clean the property, should additional cleaning be required after your departure a charge of £20 per hour will be will be deducted from your security deposit.
The BBQ must be cleaned after each use, a charge of £25 will be deducted from your security deposit if it left unclean.
GROCERIES AND SHOPPING
There are two supermarkets that offer an online shopping experience, details are included in our directory. It is important that you are at the property to receive your order. However, if you are arriving late in the evening by prior arrangement we can arrange to receive your order.
In the unlikely event that you have a complaint about the property or its contents whilst on holiday, it must be reported immediately to The Property Owner or its representatives who will take reasonable steps to resolve the matter on behalf and in liaison with the owner of the property. Neither The Property Owner or their representatives shall have any liability for any complaint submitted after the completion of the hire period.