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WELCOME TO OODLES RETREAT

Terms & Conditions Private Hire

SAFETY & SECURITY
Whilst occupying the property you must take all reasonable responsibility for the safety and security of your personal possessions and of the property. All exits must be secured each time you leave the property.

DAMAGE TO THE PROPERTY
A deposit of £500 is to be paid on the final balance 8 weeks prior to arrival. This deposit will be refunded to you after inspection within 7 working days of vacating the property. Please advise us of any issues during your stay so that issues can be rectified before the next visitors arrive. Damage deposits are fully refundable within 7 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for property’s left abnormally dirty, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for careless or extremely excessive use of your property’s water supply, air conditioning, central heating) are included in your rental price.

You hereby agree to pay the property owner the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the property owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations
affecting your property. The property is fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the property is prohibited.

LIABILITY
Public liability insurance of 1,000,000€ is included in your booking. We strongly recommend you take out your own personal insurance for health and personal items.

OCCUPANCY
Only persons listed on the booking form may occupy the property. The property cannot be re-let or sublet to any other group/party or individual without the written approval of the owners. Under no circumstances may more than the maximum number of persons specified in the property description, or booking form, occupy the property except by prior written agreement. The Property Owners, reserve the right to refuse admittance to the property to the hirer and their party if they are in breach of this condition.

NO PETS
Pets of any kind are NOT allowed in or on the property’s premises without specific written permission. A pet or evidence of a pet found on premises will cause immediate eviction and forfeiture of Guest’s entire deposit.

Outside Areas
The swimming pool will be cleaned twice weekly during summer months and once during winter months. Gardens will be maintained throughout the summer and winter months.

LINEN AND CLEANING
The price includes linen and property clean. However, if the property is not left in a suitable state a charge of £200 will be deducted from your security deposit. A linen charge will apply if any additional cleaning is required £150. If a change of linen is required please inform 2 weeks prior to arrival, a charge of £10 per head to be paid via bank transfer prior to arrival.

GROCERIES AND SHOPPING
We offer our guests an online shopping experience. One week prior to your arrival login details will be sent. This will enable you to order your groceries for delivery when you arrive. It is important that you are at the property to receive your order. However, if you are arriving late in the evening by prior arrangement we are happy to receive your order.

REFUNDABLE DEPOSIT
A refundable deposit of £500.00 is required and will be returned within 7 working days after your departure. This is to ensure that the property is looked after during your stay and left as you found it.

ADDITIONAL IMPORTANT INFORMATION
Please note summer periods can be very busy, it is imperative that the property is left clean and tidy. All rubbish should be taken to the communal bins close to the property. All food and cosmetics should be removed from the property on your departure. Towels are provided for use inside the property, but must not be used for the beach or near to the pool area.

Please use the outside showers provided before using the swimming pool.
The BBQ area will be charged at £25 if it is not left clean on the day of your departure.

MID WEEK CLEAN
A midweek clean is charged at £20 per hour, per person, please inform us 2 weeks prior to arrival if this is required.  Payment via bank transfer prior to arrival.

WHAT IS INCLUDED
The property rental includes the cost of bed linen and towels (one bath towel, one hand towel, one beach towel per guest), end of stay clean, water, electricity, gas, maintenance of swimming pool and garden. Any defects or deficiencies must be reported within 48 hours of your arrival. After this time it will be assumed that everything is in order.

WHAT IS NOT INCLUDED
The property rental prices do not include personal, travel and cancellation insurance, travel, transportation, airport transfers, full resort representation or mid-stay cleaning of the property. Satellite TV, video, DVD, garden furniture etc are free items, therefore the availability or function of any such item cannot be guaranteed.
In most cases satellite transmission will only receive a limited number of free channels.

HIRER’S RESPONSIBILITY
The hirer is responsible for taking all reasonable care of the property and its contents. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridge and microwave are clean. The hirer shall ensure that no member of the party engages in any activity in or around the property and swimming pool which may cause damage, offence to the neighbours, pollution to the water or damage to the structure or filtration equipment, this includes unacceptable anti-social behaviour. The hirer shall also ensure that the barbecue is cleaned and that all rubbish is cleared away from the property and placed in the
communal dustbins.

RIGHTS OF ACCESS
The Property owners, their representatives or their sub-contractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of linen changes, inspection of the property and to carry out any essential or routine repair or maintenance work.

RESPONSIBILITIES
Neither the Property Owners or their representatives can be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, illness, swimming pool maintenance, emptying of swimming pool for necessary maintenance, failure of any public service supply. The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of the property owner’s insurers in respect of the property and its contents which might make the same void or voidable.

DRUGS AND HAZARDOUS MATERIALS
Guest and members of their party shall not use or permit to be brought into any property any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

COMPLAINTS
In the unlikely event that you have a complaint about the property or its contents whilst on holiday, it must be reported immediately to The Property Owner or its representatives who will take reasonable steps to resolve the matter on behalf and in liaison with the owner of the property. Neither The Property Owner or their representatives shall have any liability for any complaint submitted after the completion of the hire period.

MAINTENANCE
In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified.  We reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc.
It is the Guest’s obligation to report any problems or damage to their property IMMEDIATELY.

KEYS, DIRECTIONS AND LOCAL CONTACT NUMBERS
Detailed instructions for key collection and directions to the property will be sent two weeks prior to the rental commencement, together with a local contact telephone number of a representative working on behalf of the property owner should you have any problems whilst at the property.

OUR PAYMENT AND CANCELLATION POLICIES:
The cost of the property is for your party’s exclusive use and enjoyment. 25% deposit required to secure the booking with 75% balance payable 8 weeks before arrival along with a refundable security deposit of £500. Failure to make this payment subjects your reservation to automatic cancellation. All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING via email. In the event that the owner should cancel your booking you will be refunded in full. If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing. The dates will be re-advertised in order to try and re- sell. ShouLd the dates successfully sell a full refund will be made for any monies paid.