Please note that the property will be available from 4pm on the day of your arrival. Depending on how previous guests have left the property it may be possible to check-in early. The property must be vacated by 10am on your day of departure. It may be possible to request a later check-out depending on the time of our next guests arriving. If you already know your flight details and your group will be vacating before 10am, please indicate a time on page one of your booking confirmation.
KEYS, DIRECTIONS AND LOCAL CONTACT NUMBERS
Detailed instructions for key collection and directions to the property will be sent two weeks prior to the rental commencement,
together with a local contact telephone number of a representative working on behalf of OODLES RETREAT should you encounter any problems during your stay.
INSURANCE AND LIABILITY
The property hire cost does not include any personal insurance cover of any kind. It is a condition of booking that insurance is purchased to cover against cancellation and travel disruption. The owners of this property accept no responsibility whatsoever for death, personal injury, loss or damage to persons or personal effects, however caused. The use of accommodation and its amenities is entirely at your own risk. We strongly recommend you purchase your own travel and health insurance for the duration of your travel arrangements.
Only persons listed on the booking form may occupy the property. The property cannot be re-let or sublet to any othergroup/party or individual without the written approval of the owners. Under no circumstances may more than the maximum number of persons specified in the property description, or booking form, occupy the property except by prior written agreement. The Property Owners, reserve the right to refuse admittance to the property to the hirer and their party if they are in breach of this condition.
PAYMENT POLICY AND DAMAGE DEPOSIT
The cost of the property is for your party’s exclusive use and enjoyment. 25% non refundable deposit is required to secure your booking. Payment can be made in Sterling or Euros via bank transfer or through our PayPal account (any costs incurred should be covered by the hirer). When your deposit has been paid your dates will be secure. The balance of 75%, plus a refundable security damage deposit of £1000 for private hire and £2000 for Weddings is payable 8 weeks before arrival. Failure to make the above payments subjects your reservation to automatic cancellation.
CHANGES TO YOUR BOOKING
Request for changes to your reservation must be made in writing via email and are subject to approval. Additional rooms may be added up to one week before arrival. Modifications to bookings for less rooms is not permitted and any monies paid will not be refunded.
We have designed our cancellation policy to be as compassionate as possible in the case that your plans change. But to protect yourself further, we strongly encourage you to purchase travel insurance. In the case of cancellation, we must be advised immediately via email. We will release the reserved dates in our calendar to re-sell, should the dates successfully sell, any monies paid will be refunded in full. In the event of travel disruption caused by an act of God or a global crisis your booking and any monies paid can be transferred and used as part payment to another date within 12 months of your original booking, but may be subject to rate increases. To secure your new booking 25% of the new balance must be paid on the date of your original booking. The outstanding balance must be paid 8 weeks prior to travel. Only one cancellation is permitted, any monies paid will not be refunded. In the event that the owner should cancel your booking, you will be refunded in full. Alternatively, we are here to assist you, should your insurance company request further documentation in order for you to receive a full reimbursement of any monies paid.
DAMAGE TO THE PROPERTY
A deposit of £1000/£2000 for weddings is to be paid with the final balance 8 weeks prior to arrival. This deposit will be refunded to you after inspection within 7 working days of vacating the property. Please advise us of any issues during your stay so that issues can be rectified before the next guests arrive. Damage deposits are fully refundable within 7 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for propertys left abnormally dirty, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for careless or extremely excessive use of your property’s water supply, air conditioning, central heating) are included in your rental price.
You hereby agree to pay the property owner the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the property owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting the property.
The property is fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the property is prohibited.
WHAT IS INCLUDED
The property rental includes the cost of bed linen and towels (one bath towel and one hand towel per guest), end of stay clean, water, electricity, gas, maintenance of swimming pool and garden. Any defects or deficiencies must be reported within 48 hours of your arrival. After this time it will be assumed that everything is in order.
WHAT IS NOT INCLUDED
The property rental price does not include personal, travel or cancellation insurance, travel, transportation, airport transfers, full resort representation or mid-stay cleaning of the property. Internet, satellite TV, video, DVD, garden furniture etc are free items, therefore the availability or function of any such item cannot be guaranteed. In most cases satellite transmission will only receive a limited number of channels.
The hirer is responsible for taking all reasonable care of the property and its contents. At the end of the hire period, the property and its contents must be left clean and tidy, including all equipment, furniture, kitchen appliances, utensils, crockery, cutlery and outside bbq. All rubbish including unused toiletries should be cleared from the property and placed in the communal bins on the side of public roads. The hirer shall ensure that no member of the party engages in any activity in or around the property that may cause damage, offense to the neighbours, including unacceptable anti-social behaviour. The hirer takes responsibility for the swimming pool including pollution to the water, damage to the structure and filtration equipment.
RIGHTS OF ACCESS
The Property Owners, their representatives or their sub-contractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of linen changes, inspection of the property and to carry out any essential or routine repair or maintenance work.
Neither the Property Owners or their representatives can be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, illness, swimming pool maintenance, emptying of swimming pool for necessary maintenance, failure of any public service supply. The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of the property owner’s insurers in respect of the property and its contents which might make the same void or voidable.
In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. We reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their property IMMEDIATELY.
SAFETY & SECURITY
Whilst occupying the property you must take all reasonable responsibility for the safety and security of your personal possessions and of the property. All exits must be secured and the alarm activated each time you leave the property.
DRUGS AND HAZARDOUS MATERIALS
Guest and members of his party shall not use or permit to be brought into any property any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
The hirer is responsible for respect to the property’s neighbours, loud music and noise is not permitted between the hours 24.00 and 08.00.
Smoking is permitted in outside areas, use ashtrays provided. Cigarette ends littered around the resort will incur a cleaning charge of £50. During the summer months fires can quickly spread, please ensure cigarettes are carefully distinguished. Smoking is strictly prohibited in any area inside of the property. Evidence of smoking inside the property will incur a cleaning charge of £350.00.
Oodles Retreat is granted permission to use any set up photographs and videos, for publicity purposes including and not limited to: publishing on websites, blog posts, Facebook, advertising for future weddings. If you wish to opt out you can indicate on your booking confirmation.
ADDITIONAL IMPORTANT INFORMATION
Please note summer periods can be very busy, for the comfort of you and our other guests, it is imperative that the property is left clean and tidy. Rubbish must be taken to the communal bins located on public roads. All unused food and cosmetics should be removed from the property on departure.
NO PETS AND FERAL CATS
Pets of any kind are NOT allowed in or on the property’s premises without specific written permission. A pet or evidence of a pet found on the premises will cause immediate eviction, and forfeiture of Guest’s entire deposit. It is against the law in Spain to feed feral cats, for the comfort of all our guests we ask you not to feed them.
The swimming pool is cleaned twice weekly during summer months and once during winter months.
Gardens are maintained throughout. Please use the outside showers provided before using the swimming pool.
Please close windows and doors for maximum air conditioning efficiency. Monitored on a weekly basis, we ask that the air
conditioning is switched off when the property is not in use. A charge will be made if the air conditioning is left on, when the property is vacant.
LINEN, TOWELS AND CLEANING
The price of your booking includes linen and property clean for stays of 7 nights or more. Mid-week clean is available at £20 per person, per hour, confirmation is required 2 weeks prior to arrival. Should a change of linen be required during your stay, please request 1 week prior to arrival, a charge of £15 for single and £20 for double is payable before arrival.
Bath and hand towels are provided for use inside the property and must not be used for the beach or near to the pool area. Complimentary beach towels are provided free of charge. If you choose to use the beach towels, we request that they are washed and dried before departure. Unwashed beach towels will incur a small charge of £3 per towel,deducted from your security deposit.
A linen charge will apply if additional cleaning is required (removal of suncreams etc) minimum of £5 per item.
For linen that is stained beyond cleaning and therefore unusable the following replacement prices apply;
Pillowcase £5, Single: fitted sheet £20, top sheet £15, duvet £20, Decorative Throw £70
Double: fitted sheet £30, top sheet £25, duvet £50, Decorative Throw £100
25 hours is allocated to clean the property, should additional cleaning be required after your departure a charge of £15 per hour will be will be deducted from your security deposit.
The BBQ must be cleaned after each use, a charge of £25 will be deducted from your security deposit if it left unclean.
GROCERIES AND SHOPPING
There are two supermarkets that offer an online shopping experience, details are included in our directory. It is important that you are at the property to receive your order. However, if you are arriving late in the evening by prior arrangement we can arrange to receive your order.
In the unlikely event that you have a complaint about the property or its contents whilst on holiday, it must be reported immediately to The Property Owner or its representatives who will take reasonable steps to resolve the matter on behalf and in liaison with the owner of the property. Neither The Property Owner or their representatives shall have any liability for any complaint submitted after the completion of the hire period.